Concept/Vision

• Development & Implementation
• Operation to Concept Synergy Audit & Analysis
• Refresher Strategies

Food & Beverage

• Menu Development/Assessments
• Flavor Profiles
• Food Cost/Waste Analysis
• Wine Program Development

Equipment Assessments

• Placement/Usage Efficiency Audit
• Start-up Research

Vendor/Supplier Programs

• Current menu & purchasing/inventory systems audit
• Purchasing/inventory systems efficiencies review
• Appropriate vendors/suppliers recommendations

Staffing

• Assessment/Development/Training
• Standards & Practices
• FOH Staff Civility & Protocol Training

Employee Relations Review & Analysis

• Employee Communications
• Procedural Guidelines & Implementation
• Incentive & Rewards Programs

“Secret Diner” Audits, Evaluations, & Recommendations

• Internal
• Competitive Businesses

Marketing & Strategy Development

• Brand Development
• Identity Materials
• Special Events/Promotions
• Focus Group Programs
• Customer Service Standards & Practices

Trending Research, Reporting & Analysis

Market & Competitive Research & Analysis

Customer Satisfaction Studies